At FORTUNEORIENT TRADING PTE. LTD., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and exchange policy to ensure a smooth and convenient experience. Please read the following terms carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition: unworn, unwashed, and undamaged.
- The item must have all original tags and packaging intact.
- The return request must be initiated within 14 days from the date you received your order.
Certain items are non-returnable, including but not limited to:
- Intimate or personal items (such as underwear, swimwear).
- Sale or discounted items.
- Custom-made or personalized products.
2. Return Process
If you wish to return an item, please follow these steps:
- Contact us at [email protected] to initiate your return and receive return instructions.
- Provide your order number, item(s) to be returned, and the reason for the return.
- You will receive a Return Authorization (RA) number, which must be included with your return package.
- Securely package the item(s) and ship them back to us, using a traceable shipping service. You are responsible for the return shipping costs unless the item is defective or the return is due to our error.
3. Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase. Please note:
- Refunds will be issued for the purchase price of the returned item(s) only.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
- Refunds may take up to 10 business days to be processed after approval, depending on your payment provider.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and indicate your desired replacement. We will issue a refund for the returned item once it is processed, and you may place a new order for the replacement item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and packaging. We will provide you with a return shipping label and offer either a full refund or a replacement at no additional cost to you.
6. Late or Missing Returns
If you do not receive your refund within the specified timeframe, please check with your bank or payment provider. If you’ve done so and still have not received your refund, please contact us at [email protected].
7. Cancellations
Orders can be canceled only before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order is shipped, it will need to go through the return process.
8. International Returns
For international returns, please follow the same return procedure. However, you are responsible for any return shipping costs, customs duties, taxes, or other fees related to the return shipment. Please be aware that we are not responsible for any delays in customs processing.
9. Contact Us
If you have any questions or need further assistance with your return, please contact us at:
Email: [email protected]
Thank you for shopping with FORTUNEORIENT TRADING PTE. LTD.. We strive to provide high-quality products and excellent service, and we hope you enjoy your purchase.