At FORTUNEORIENT TRADING PTE. LTD., we aim to provide a seamless shopping experience with prompt and reliable shipping. Please read our Shipping Policy below to understand the details of shipping options, delivery times, and related charges.
1. Shipping Methods
We offer various shipping methods through trusted carriers, including:
- USPS
- FedEx
- UPS
- DHL
- Other carriers may also be available depending on your location.
Shipping rates and delivery times will vary based on the chosen carrier, the shipping method, and your delivery address.
2. Shipping Destinations
We currently ship to the United States, Singapore, and international destinations. Shipping to certain locations may be subject to availability or restrictions due to carrier limitations.
3. Processing Time
Orders are processed and shipped on business days (Monday through Friday, excluding holidays). After placing your order, please allow 1-3 business days for processing before shipment. This includes time for verifying your order, packing, and preparing it for dispatch.
4. Shipping Charges
Shipping charges are calculated at checkout based on the weight of your order and your delivery address. The shipping cost will be displayed before you confirm your payment. We occasionally offer free shipping promotions, which will be noted on our Website or during checkout.
5. Delivery Times
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are delivered within:
- Domestic (Singapore): 2-5 business days
- United States: 7-15 business days
- International: 10-20 business days
Please note that delivery times may vary depending on external factors such as customs delays or carrier issues.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the relevant carrier’s tracking system (e.g., USPS, FedEx, UPS, DHL, etc.).
7. Shipping Delays
While we make every effort to ensure your order is shipped on time, there may be delays due to circumstances beyond our control, such as:
- Weather-related delays
- Customs processing (for international orders)
- High demand or peak seasons
We recommend checking your tracking number for updates, and if you have concerns about significant delays, please contact our customer service at [email protected].
8. Customs Duties and Taxes
For international shipments, you may be subject to customs duties, taxes, or other fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in the shipping charges at checkout.
Please note that we have no control over customs policies and delays, and we are not responsible for any additional charges imposed by customs.
9. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue, and if necessary, we will arrange for a replacement or refund, depending on the circumstances.
10. Shipping Address
It is important to provide an accurate and complete shipping address when placing your order. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you realize that your shipping address is incorrect, please contact us immediately to make the necessary changes before your order is dispatched.
11. Expedited Shipping
If you need expedited shipping, please contact us directly before placing your order. We will do our best to accommodate your request, but additional shipping fees may apply.
12. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact our customer service team at:
Email: [email protected]
Thank you for choosing FORTUNEORIENT TRADING PTE. LTD.. We look forward to providing you with excellent service and ensuring your order arrives promptly!